FAQ
Frequently Asked Questions
Everything you need to know about your Starzie
Product & Quality
☁️ Is My Starzie Soft for Baby?
Yes! Each Starzie is crafted from 100% premium organic cotton with a soft, cosy crochet texture. It's designed for gentle cuddles, adorable photos, and special moments with your little one. We use no harsh chemicals or synthetic materials.
🌿 What Materials Do You Use?
We use only certified organic cotton yarn. It's hypoallergenic, breathable, and gentle on even the most sensitive baby skin. All dyes are baby-safe and non-toxic.
⭐ Are Starzies Handmade?
Yes! Every single Starzie is handmade by skilled artisans. This means each piece is unique — no two are exactly alike. It's what makes them so special.
Sizing & Fit
📏 What Size Should I Choose?
We offer 4 sizes: 0–3 Months (XS), 3–6 Months (S), 6–12 Months (S+), and 1–2 Years (M). Since every baby grows differently, we recommend choosing based on your baby's current measurements rather than age alone. Check the size chart on the product page.
👶 Can My Baby Wear It All Day?
Starzies are perfect for photo sessions, special occasions, and supervised playtime. For sleep, we recommend removing it following safe sleep guidelines.
Care & Washing
🫧 How Do I Wash My Starzie?
Gently hand wash in cool water with mild detergent, then lay flat to dry. Avoid bleach, harsh chemicals, and high heat to keep it soft and preserve the star shape. Do not tumble dry or iron directly on the crochet.
Shipping & Returns
📦 How Long Does Shipping Take?
Orders are prepared within 1–3 business days. Standard shipping takes 5–10 business days depending on your location. Express shipping (2–4 days) is available at checkout. You'll receive tracking details by email as soon as your order ships.
🌍 Do You Ship Internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
🆓 Is There Free Shipping?
Yes! All orders over €100 qualify for free standard shipping.
💜 What's Your Return Policy?
We offer a 30-day return policy. If something isn't right, contact our support team within 30 days of delivery and we'll make it right — exchange, store credit, or refund. Items must be unworn and in original condition.
📧 How Do I Contact Support?
Email us at support@starzies.com or visit our Contact page. We respond within 24 hours!